SHIPPING POLICY

When you purchase at www.secrettannery.com you will be provided with a tracking number via email at the time of shipment. Courier options may depend on destination.

At present the online shop offers two products of similar size and weight, the Card to Wallet and the peek wallet, enabling us to offer a flat shipping rate of €10 worldwide.

The customer assumes responsibility for any additional charges on rejected packages. Secrettannery.com is not responsible for customs fees incurred from imported goods. We work hard to keep our shipping rates reasonable while ensuring your items are delivered in the most efficient and reliable way possible -- we appreciate your understanding.

*International packages shipped may not be tracked once they reach international customs, therefore secrettannery.com will not be held responsible for any lost or stolen packages without tracking.

 

RETURN & EXCHANGE POLICY

We have put lots of effort into making our products the highest quality. We also want to provide the highest customer service. We will accept any product (with all of its original packaging) returned unused within 14 days for exchange only. Refunds are permitted on damaged goods only and will be paid on return of the faulty product. We will also cover standard shipping cost in the case of a faulty product ( we cannot cover express or courier shipping). All other refunds/credit notes are at the discretion of the secrettannery.com. 

 
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    Contact Gerard

    Please use this form to contact us and we’ll get back to you as soon as we can. Usually within 12 business hours. 

    Alternatively, you can email us at 

    info@secrettannery.com

    or by phone 

    00353 86 8479352

    MON - FRI:  9am - 6pm (GMT+1)

    © 2018 by Gerard Kearney

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